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Our team is always there & ready to assist you. Just reach out to us.

Got questions?
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How do I get started with emlen?

It's simple - emlen is Software-as-a-Service.
After you select the plan and number of user licenses that are right for you to start with, we open your account and you can start generating a new kind of buyer experience for your customers right away.

Can I also use emlen as a white label?

Yes, you can transfer the destinations completely into your corporate identity. Starting with the domain, favicon, logo, font and colors (Pro+Premium Plans). And much more!

How does the Proof-of-Concept (PoC) work?

We will be happy to arrange a PoC for at least 3 months and work with you towards your goals with emlen. Our dedicated Buyer Enablement and Customer Success team will support you during the PoC from onboarding to usage and queries.

What happens after the PoC?

After the successful PoC, we talk about the rollout within your company and work out the next steps together with you to further improve your buyer experience.

Can I upgrade my account at anytime?

Yes, thanks to our flexible packages and user licenses you can upgrade or add new user licenses on your own at any time.

Are there discounts for yearly plans?

Yes, for annual contracts we are happy to give you a 10% discount on your entire plan.

Which modes of payment do you accept?

To guarantee a smooth billing process, you can simply choose between credit card and SEPA direct debit. Your payment method not listed? No problem, please contact us and we will find a solution together.

Is my data secure?

We know that you trust us with sensitive data. That's why we handle it carefully and protect it. Because our servers are located in the European Union and our headquarters in Germany, we comply with the Federal Data Protection Act.

In addition, we conclude an order data processing agreement with all customers to create even more transparency.

Have a different question?

Visit our knowledge base or get in touch with our support team.